Our customers can return their purchased items to us in case of damage or if they are not satisfied with the product. For the refund, the items must be returned to the seller within 14 days of delivery. Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. However we want you to be happy with our product so call us and we will do our best to help. In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by Norgay Himalayan Handicrafts.